Operations Lead

1 day ago


Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time

Job Title: Operations Lead - Service Excellence

We are looking for an experienced Operations Lead - Service Excellence to join our team at SF Recruitment (Nottingham). As an Operations Lead, you will be responsible for managing the end-to-end service delivery process, ensuring that all services are delivered efficiently, on time, and meet the expected quality standards.

Location: Nottingham
Salary: £33,500 per annum

About the Role:

The successful candidate will have a strong understanding of service delivery models, service management frameworks (ITIL), and continuous improvement methodologies. You will lead the day-to-day service delivery operations to ensure seamless, high-quality service for clients. Your ability to manage multiple priorities and deliver results in a fast-paced environment will be essential in this role.

  • Lead the day-to-day service delivery operations to ensure seamless, high-quality service for clients.
  • Manage the end-to-end service delivery process, including planning, execution, and continuous improvement.
  • Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring adherence to agreed standards.

Key Skills and Qualifications:

- Proven experience as a Service Delivery Manager or in a similar role within a service-driven environment.
- Strong understanding of service delivery models, service management frameworks (ITIL), and continuous improvement methodologies.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Leadership experience, with the ability to motivate and inspire teams.

What We Offer:

- Competitive salary and benefits package.
- Opportunity to work with a leading company in the industry.
- A collaborative and supportive work environment.
- Career growth and professional development opportunities.


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