Customer Service Lead

9 hours ago


Nottingham, Nottingham, United Kingdom Vita Student Full time

**Join Our Team as a Residence Supervisor**

We are looking for a dedicated and customer-focused individual to join our team as a Residence Supervisor in Nottingham.

This is an excellent opportunity to contribute to delivering an exceptional student living experience, working closely with residents and colleagues to ensure high-quality service and attention to detail.

The key responsibilities of this role include:

  • Supervising team members and providing feedback to ensure operational efficiency.
  • Motivating and coaching team members to achieve their goals and improve performance.
  • Developing a positive atmosphere centered on delivering first-class service to our residents.
  • Training new team members to ensure they meet brand standards.
  • Connecting with customers to build strong relationships and foster a sense of community within our properties.

The ideal candidate will have experience in a customer-facing industry, excellent communication and problem-solving skills, and a passion for working with people and customers.

In return for your hard work and dedication, you can expect:

  • A competitive salary of £26,000 per annum + performance bonus.
  • Opportunities for career progression and professional development.
  • A comprehensive benefits package, including a Perkbox account and pension scheme.
  • Access to our 24/7 Employee Assistance Programme and recognition programmes.


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