People Services Operations Lead
3 weeks ago
Job Summary:
We are seeking an experienced Team Leader to join our People Services Team at CV-Library. The successful candidate will have a proven track record of leading teams and driving excellent customer service.
About the Role:
In this role, you will oversee the management of daily tasks, ensure seamless processes, and drive excellent customer service across all channels. You will also be responsible for managing people administration related to acquisitions, including data entry and file uploads.
Responsibilities and Duties:
- Manage a team of people services associates, ensuring they complete tasks efficiently and accurately.
- Develop and implement process improvements to enhance team efficiency and service delivery.
- Conduct regular reviews of Standard Operating Procedures (SOPs) to ensure best practices are followed.
Benefits and Salary:
The estimated salary for this position is £38,000 - £50,000 per annum, depending on experience. We offer a comprehensive benefits package, including a company pension scheme, death in service benefit, and generous holiday allowance.
Skills and Qualifications:
- Experience in a customer service-oriented environment, with a proven ability to lead a team.
- CIPD Level 3 qualification (minimum) is required.
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