Field Service Operations Lead
2 days ago
**Job Title:** Field Service Operations Lead
**Company Overview:** As a leading provider of commercial kitchen design, installation, and maintenance services, we at The Airedale Group require a skilled Field Service Operations Lead to drive our field service operations forward. With circa 700 employees across multiple locations, this is an exciting opportunity to join a rapidly expanding business.
**Job Description:** The Field Service Operations Lead will be responsible for overseeing the delivery of business-critical dashboards and reports focused on key performance indicators, service-level agreements, time on site, and first-time fix metrics. This role requires a strong leader who can drive analysis, provide actionable insights, and foster a culture of best practices and continuous improvement.
**Key Responsibilities:**
- Developing new reports for the business, supporting data modeling, and completing technical tasks.
- Leading a team of analysts, providing guidance and performance feedback, and helping the team support the business.
- Serving as the primary point of contact for internal stakeholders, providing regular updates on dashboard development and data issues.
- Ensuring reports are built in efficient and effective manners, establishing best practices for self-service reporting.
- Proactively identifying opportunities to improve processes and tools, driving changes to enhance efficiency.
**Required Skills and Qualifications:**
- Proficiency in Power BI and SQL, with a strong understanding of data ingestion, storage, and modelling best practices.
- Proven experience leading a technical team within a data / BI setting.
- Excellent communication skills, influencing stakeholders to ensure alignment between data team activity and business requirements.
- Able to manage multiple ongoing projects and take a flexible approach to assigning actions/resources.
- Strong attention to detail, commitment to data quality, and best practices.
**Benefits:** Competitive salary (£60,000), remote working, career development opportunities.
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