Customer Service Team Lead

5 days ago


Nottingham, Nottingham, United Kingdom The People Pod Careers Full time

About the Job

Are you a motivated and enthusiastic individual looking for a new challenge? Do you have experience in customer service and commercial operations? We are seeking a Customer Service Team Lead - Retail Transformation to join our team at The People Pod Careers.

This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to develop your skills and progress your career. As a key member of our operations team, you will be responsible for leading a team of customer service professionals in a fast-paced retail environment.

Job Description:

As a Customer Service Team Lead - Retail Transformation, you will be responsible for:

  • Leading a team of customer service professionals to achieve sales targets and provide excellent customer service.
  • Developing and implementing strategies to improve commercial operations and increase revenue.
  • Maintaining high levels of productivity and efficiency within the team.
  • Collaborating with other departments to ensure seamless communication and coordination.

Skills and Qualifications:

  • Proven experience in customer service and commercial operations.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work flexibly, including weekends and shifts.
  • Degree-level education in a relevant field.

Salary: £32,000 per annum.

Benefits:

  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • Paid holidays and time off.
  • Career progression opportunities within the company.


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