Customer Service Team Lead
5 days ago
About the Job
Are you a motivated and enthusiastic individual looking for a new challenge? Do you have experience in customer service and commercial operations? We are seeking a Customer Service Team Lead - Retail Transformation to join our team at The People Pod Careers.
This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to develop your skills and progress your career. As a key member of our operations team, you will be responsible for leading a team of customer service professionals in a fast-paced retail environment.
Job Description:
As a Customer Service Team Lead - Retail Transformation, you will be responsible for:
- Leading a team of customer service professionals to achieve sales targets and provide excellent customer service.
- Developing and implementing strategies to improve commercial operations and increase revenue.
- Maintaining high levels of productivity and efficiency within the team.
- Collaborating with other departments to ensure seamless communication and coordination.
Skills and Qualifications:
- Proven experience in customer service and commercial operations.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work flexibly, including weekends and shifts.
- Degree-level education in a relevant field.
Salary: £32,000 per annum.
Benefits:
- Competitive salary and bonus structure.
- Ongoing training and development opportunities.
- Paid holidays and time off.
- Career progression opportunities within the company.
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