Home-Based Service Operations Lead

3 weeks ago


Nottingham, Nottingham, United Kingdom Air IT Limited Full time
Job Description

This is an exciting opportunity to join Air IT Limited as a Home-Based Service Operations Lead. As a key member of our team, you will play a pivotal role in shaping the client experience and driving operational excellence.

Your primary responsibilities will include managing all operational issues related to service and project delivery, developing and executing comprehensive service improvement plans, and conducting thorough reviews with clients to discuss performance and identify areas for improvement.

The ideal candidate will have demonstrable experience in senior-level communication and stakeholder management, commercial experience in managing contractual requirements, and ITIL certification.



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