Operational Team Lead

1 day ago


Nottingham, Nottingham, United Kingdom Anglian Home Improvements Careers Full time

Job Description

About the Role:

We are seeking an experienced Operational Team Lead to join our team at Anglian Home Improvements Careers.

The successful candidate will play a key role in ensuring that our customers receive exceptional service during the installation phase of their contracts. As an Operational Team Lead, you will be responsible for coordinating, inspecting, and monitoring all aspects of the installation process. This includes co-ordinating Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and meeting Anglian's quality standards.

Key Responsibilities:

  • Deliver an Exceptional Customer Experience
  • Keep installer records updated and oversee induction and training
  • Ensure safe and on-specification product installations within agreed timelines
  • Maintain compliance with statutory and local authority requirements
  • Adhere to Company policies, procedures, and health and safety standards
  • Conduct inspections on workwear, tools, and equipment for compliance
  • Handle customer queries, complaints, and calls promptly and effectively

Salary: £50,000 - £60,000 per annum, depending on experience


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