Operations Team Lead

2 days ago


Nottingham, Nottingham, United Kingdom Anglian Home Improvements Full time
Job Overview:
As a seasoned leader, you will play a pivotal role in ensuring exceptional customer experiences during the installation phase of contracts. Your primary responsibilities include coordinating, inspecting, and monitoring all aspects of the installation process.

Key Responsibilities:
Deliver outstanding customer experiences, adhering to Anglian standards
Keep installer records updated and oversee induction and training
Ensure safe and on-specification product installations within agreed timelines
Maintain compliance with statutory and local authority requirements
Handle customer queries, complaints, and calls promptly and effectively

About the Role:
This exciting opportunity at Anglian Home Improvements requires a skilled leader who can deliver exceptional results in a fast-paced environment. As a Field Manager, you will be responsible for coordinating Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.

What You'll Need:
A passion for delivering exceptional customer experiences
Strong leadership skills, with the ability to motivate and coordinate teams
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment, meeting deadlines and managing competing priorities

What We Offer:
A competitive salary of £45,000 - £60,000 per annum
A comprehensive benefits package, including pension scheme and life insurance
Ongoing training and development opportunities, to help you grow in your career

How to Apply:
If you are a motivated and experienced leader, looking for a new challenge, please submit your application.

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