Lead Operations Manager
1 day ago
We are looking for a talented Lead Operations Manager - Collections Team to join our team in Nottingham. As a key member of our team, you will play a crucial role in delivering operational excellence.
This is a permanent position based in our Nottingham office, with a competitive salary of £60,000 - £70,000 per annum, plus benefits.
In this role, you will be responsible for leading a team of 4-6 Team Managers within our Collections department, working closely with key stakeholders to deliver operational goals.
Key responsibilities include:
- Preparing the department to deliver against upcoming initiatives and embedding them effectively.
- Supporting your team with coaching and developing of their teams using recognised coaching models.
- Carrying out coach the coach sessions to continually improve Team Manager performance.
- Creating an environment where associates are managed consistently.
- Empowering your team to use insight gained through QA, Feedback, and Coaching sessions to identify gaps in individual or team knowledge.
This role requires experience of leading a team, ability to coach to improve individual performance, and solid judgement in decision-making.
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Operational Delivery Lead
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