Operational Delivery Lead

5 days ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
Job Title

We are seeking a highly skilled and experienced Operational Delivery Lead to join our team in Nottingham. This is a permanent position based in our office.

The successful candidate will have the opportunity to lead a team of 4-6 Team Managers within our Collections department.

This role offers a competitive salary of £55,000 - £65,000 per annum, plus benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance.

In this role, you will be responsible for working alongside key stakeholders on our change agenda, preparing the department to deliver against upcoming initiatives and embedding them effectively.

You will also support your team with coaching and developing of their teams using recognised coaching models, and carry out coach the coach sessions to continually improve Team Manager performance.

Additionally, you will create an environment where associates are managed consistently, and empower your team to use insight gained through QA, Feedback, and Coaching sessions to identify gaps in individual or team knowledge.

This role requires experience of leading a team, ability to coach to improve individual performance, and solid judgement in decision-making.



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