Operational Delivery Specialist

3 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time

Capital One seeks a skilled Operational Delivery Specialist to lead our Complaints department. As a key member of the team, you will be responsible for engaging with external stakeholders and driving business growth.

About the Role

This permanent position is based in our Nottingham offices, offering a hybrid working model that allows for flexibility between office and home workspaces. You will be based in our Nottingham office three days a week on Tuesdays, Wednesdays, and Thursdays, with many associates enjoying flexible working arrangements.

The salary for this role is approximately £65,000 - £80,000 per annum, depending on experience, plus a competitive benefits package including pension scheme, bonus, generous holiday entitlement, and private medical insurance.

Key Responsibilities:
  • Work alongside key stakeholders to deliver against upcoming initiatives and embed them effectively.
  • Identify and deliver ongoing enhancements to the department.
  • Drive new and impactful opportunities through collaboration with internal and external stakeholders.
  • Oversee and maintain 3rd party relationships to drive strategic direction.
  • Utilise insight gained through various channels to drive consistent outcomes.
  • Lead, engage, and motivate your team.
  • Support team development through coaching and recognised coaching models.
  • Effectively manage your team to deliver against KPIs and maintain performance levels.
  • Manage capability and conduct within teams.
  • Demonstrate leadership skills to support the Operations team's vision and deliver great outcomes for customers and business.
Requirements:
  • Experience in leading others, either directly or indirectly.
  • Experience in driving significant enhancements to a team or department.
  • Strong understanding of using data from various sources to make informed decisions.
  • A drive for continued learning through training opportunities and knowledge sharing.
  • Experience in mass UL claims and service-related complaints.
  • Working knowledge and experience of FOS and CMC activity.
  • Ability to work cross-functionally with stakeholders to drive critical business decisions.


  • Nottingham, Nottingham, United Kingdom DX Delivery Full time

    Job SummaryWe are seeking experienced 7.5T/C1 drivers to join our team as multi-drop delivery specialists. This is an excellent opportunity for individuals who take pride in their work and want to make a difference in the logistics industry.About DX Delivery:DX Delivery is a leading independent parcel, mail, and logistics services company operating...


  • Nottingham, Nottingham, United Kingdom Gangmasters and Labour Abuse Authority Full time

    Acting as the first point of contact for the Gangmasters and Labour Abuse Authority, providing accurate and satisfactory answers to queries and concerns.Conducting a risk assessment of all information received and appropriately triaging / escalating the information depending on the level of risk.Initial processing, uploading and data quality checks of...


  • Nottingham, Nottingham, United Kingdom CV-Library Full time

    About the RoleWe are seeking a highly motivated Project Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for ensuring that all projects are delivered safely, on time, and within budget.The successful candidate will have experience in project delivery, contract management, and commercial negotiations. They...


  • Nottingham, Nottingham, United Kingdom Amric Group Full time

    **Job Title:** Freight Delivery SpecialistWe are seeking a reliable and skilled Freight Delivery Specialist to join our team at Amric Group. As a key member of our logistics team, you will be responsible for delivering packages and parcels to our customers across the UK.The successful candidate will have a valid UK driver's license, good time management...


  • Nottingham, Nottingham, United Kingdom Guest Motor Group Full time

    Job SummaryWe are seeking an experienced Service Delivery Specialist to join our team at Sherwood Truck and Van. As a key member of our workshop operations team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key ResponsibilitiesPreparing job cards and raising invoices in...


  • Nottingham, Nottingham, United Kingdom Dawsongroup Plc Full time

    Dawsongroup Plc is seeking a skilled Wide-Load Delivery Specialist to join our team. As an Asset Planner, you will play a crucial role in ensuring the safe and efficient delivery and collection of wide-load Coldstores across the country.Key Requirements:Planning and overseeing loading/unloading operations at customer sitesCollaborating with HGV drivers to...


  • Nottingham, Nottingham, United Kingdom ABM UK Full time

    Job OverviewWe are looking for a highly skilled Contract Delivery Specialist to join our team at ABM UK. As a key member of our operations team, you will play a vital role in delivering exceptional services to our clients.Your primary responsibility will be to manage technical service teams and deliver customer contracts within contractual guidelines.You...


  • Nottingham, Nottingham, United Kingdom Capital One Full time

    About the Role:We are seeking an experienced Operations Delivery Manager to lead our Collection team in Nottingham, UK. This is a permanent position offering a competitive salary of £55,000 - £65,000 per annum, based on experience.The ideal candidate will have a strong track record of leading teams, coaching individuals to improve performance, and driving...


  • Nottingham, Nottingham, United Kingdom DX Delivery Full time

    Are you looking for a new challenge as a logistics delivery driver? Do you have a passion for customer service and a commitment to safety and efficiency? If so, we would like to hear from you!About UsDX Delivery is a leading independent parcel, mail, and logistics services company operating throughout the UK and Ireland. We pride ourselves on our commitment...


  • Nottingham, Nottingham, United Kingdom Medstrom Full time

    Medstrom OverviewWe are Medstrom, a company that places our employees and customers at the heart of everything we do. Our commitment to excellence has enabled us to grow extensively within the last 5 years.About the RoleThis is an exciting opportunity for a motivated Service Delivery Specialist to join our team. As a key member of our service delivery team,...


  • Nottingham, Nottingham, United Kingdom Herr Foods Inc. Full time

    Become part of the Herr Foods Inc. team as a Delivery Specialist and contribute to our success in the snack food industry.About the RoleThis full-time position involves driving yard trucks and managing the movement of trailers within our facility.Main Duties:Operate yard trucks safely and efficiently.Conduct regular inspections of trailers and...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    Leading Operational ExcellenceWe are seeking an experienced leader to drive operational excellence in our Complaints department. This key role will oversee the implementation of new initiatives, coaching and developing team members using recognised models, and effectively managing teams to deliver against Key Performance Indicators (KPIs).About the RoleYou...


  • Nottingham, Nottingham, United Kingdom Novi Ventures (NV) Full time

    We're seeking a Delivery Management Specialist to oversee project delivery at Novi Ventures (NV). This role involves managing projects from planning to completion, ensuring they meet client expectations and are delivered on time.Key responsibilities include:Maintaining project documentation and client materials.Providing regular updates and addressing any...


  • Nottingham, Nottingham, United Kingdom Thrive Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Service Delivery Specialist to join our team at Thrive Networks. The ideal candidate will have a strong background in cybersecurity and excellent communication skills to effectively interact with clients.Key ResponsibilitiesConduct regular meetings with clients to discuss security performance and...


  • Nottingham, Nottingham, United Kingdom CCF Full time

    We are seeking a motivated individual to join our team as a Warehouse Operations Specialist at CCF, a leading brand in the industry.As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our warehouse facilities, managing inventory levels, and coordinating delivery schedules.This is an exciting opportunity to...


  • Nottingham, Nottingham, United Kingdom Computappoint Full time

    **Senior Project Delivery Specialist**Computappoint Limited is seeking a highly skilled Senior Project Delivery Specialist to lead and manage end-to-end project life cycles.Key Responsibilities:Responsible for programme, portfolio, and project delivery.Creating project plans and managing the timeframe.Risk management and mitigation.Managing large-scale...


  • Nottingham, Nottingham, United Kingdom Commify Full time

    As a Delivery Manager at Commify, you will play a critical role in driving operational excellence and ensuring seamless service delivery to our customers.Our team is responsible for delivering projects that meet or exceed customer expectations, while maintaining high levels of efficiency and productivity. In this role, you will lead project delivery teams,...


  • Nottingham, Nottingham, United Kingdom NIIT Full time

    About NIITAt NIIT, we believe in empowering individuals and organizations through innovative learning solutions.We strive to create engaging learning environments that foster growth, success, and personal development.Job DescriptionThis exciting temporary contract opportunity is for a skilled Virtual Learning Delivery Specialist to lead finance-focused...


  • Nottingham, Nottingham, United Kingdom Aldwych Consulting Full time

    Aldwych Consulting values diversity and promotes equality. We are committed to creating a workplace that is inclusive and respectful.Average salary: £80,000 - £100,000 per annumAbout the Job:This is an exciting opportunity to join our team as a Project Delivery Specialist. You will be responsible for delivering high-quality project and programme management...


  • Nottingham, Nottingham, United Kingdom Brandon James Ltd Full time

    We are looking for a highly skilled Project Delivery Specialist to join our team in Nottingham. As a key member of the team, you will be responsible for delivering multiple residential development schemes across the UK.Your key responsibilities will include:Managing project-specific processes and systems.Monitoring project risks, key dates, cash flows, and...