IT Service Delivery Lead
3 days ago
Are you a seasoned IT leader looking for a new challenge? EMBS Talent Group is excited to offer an exciting opportunity for a Senior IT Service Delivery Manager to join our client's fast-paced tech enabled organisation in Nottingham.
This role offers the chance to lead a team of Helpdesk and Field Service Engineers, overseeing everything from continuous service delivery projects to rolling out cutting-edge desktop and server technology.
The successful candidate will manage third-party suppliers, drive adherence to KPIs, and play a key role in shaping the future of IT services within the business. With planned investment in technology, this role offers significant opportunity for growth and development.
**Key Responsibilities:**
- Lead and develop the IT Service Delivery team across two key locations.
- Manage all local and wide area networks, hardware, desktop applications, and M365 Intune environments.
- Deliver a robust IT support service to office and remote users, ensuring exceptional service quality.
- Collaborate with the IT Projects team to transition new initiatives into operational service.
- Oversight third-party supplier relationships, escalating issues where necessary.
- Develop and implement IT policies, processes, and procedures, ensuring compliance with cybersecurity best practices.
- Report against KPIs to drive continuous improvement and ensure service excellence.
**About You:**
We're looking for a true people leader with a strong technical background and a passion for service excellence. Key attributes include:
- Proven experience in leading an IT service delivery team or function.
- Strong technical expertise, especially in M365 Intune environments, networking, and hardware.
- Excellent communication skills, with the ability to adapt to different audiences.
- A calm, resilient approach under pressure, coupled with sound decision-making skills.
- A passion for mentoring and developing team members.
- Flexibility and the ability to collaborate effectively with senior stakeholders.
**Why This Role?**
This role offers a competitive salary of £55,000 + benefits, along with the chance to work with a dynamic IT team and make a real impact on the business. If you're passionate about delivering exceptional IT service and have the leadership skills to inspire and develop a team, we'd love to hear from you.
This is an immediate start opportunity, but please note that no sponsorship is available for this role.
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