Housing Support Coordinator
1 day ago
We are looking for a compassionate and dependable individual to fill the role of Housing Concierge in Stockton-on-Tees.
About the Job
- The ideal candidate will provide exceptional care and support to vulnerable customers, responding to their needs in a timely and professional manner.
- As a Housing Concierge, you will serve as the primary point of contact for customers during non-business hours, offering assistance and guidance as required.
- Your responsibilities will include conducting regular patrols to ensure the health and safety of the building, reporting any issues or concerns to the relevant authorities.
- You will also play a key role in maintaining a clean and organized living environment, utilizing cleaning equipment and supplies as necessary.
- In emergency situations, you will respond promptly and effectively, adhering to established protocols and procedures.
Requirements and Expectations
- Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
- Able to work independently, with minimal supervision, while maintaining open communication channels with the wider team.
- Willingness to travel between services across Teesside, adapting to changing circumstances and priorities.
- Capacity to work flexible hours, including evenings and weekends, to meet the needs of customers.
- Basic computer skills and familiarity with technology, including CCTV monitoring and record-keeping.
Compensation and Benefits
- A competitive salary of £23,464 per year (£37.00 per hour), reflecting the importance of this role in supporting vulnerable customers.
- An attractive benefits package, including 34 days annual leave (increasing to 39 days) and opportunities for additional leave and time off.
- Access to health cash plans, saving up to £1,140 per annum, and discounts on groceries, holidays, and days out through our partner program.
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