Healthcare Coordinator

8 hours ago


StocktononTees, Stockton-on-Tees, United Kingdom Queens Park Medical Centre Full time
Job Description

As a Healthcare Coordinator at Queens Park Medical Centre, you will play a vital role in delivering high-quality patient care and support.

Key Responsibilities:
  1. Patient Care Coordination - Develop and review personalised care plans with patients, families, and carers. Identify patients needing coordination, especially those with complex health needs, and ensure they receive appropriate support. Manage appointments, address queries, and provide information to help patients make informed choices. Collaborate with GPs, social prescribing link workers, health and wellbeing coaches, and other professionals to ensure cohesive care. Facilitate communication and follow-ups between providers to support smooth transitions between care services.
  2. Multidisciplinary Team Support - Participate in MDT meetings to coordinate care for vulnerable adults and those at risk of emergency hospital admissions. Serve as a central contact, ensuring care plans are communicated to all relevant professionals. Refer patients to social prescribing services and other healthcare professionals as needed.
  3. Administrative Support - Perform general administrative tasks as assigned by the PCN Manager to support PCN operations. Record meeting minutes, capturing key discussions, decisions, and action points for timely distribution. Manage patient records with attention to accuracy, confidentiality, and data protection compliance. Organise meetings, prepare agendas, and coordinate with multiple stakeholders.
  4. Patient Support and Advocacy - Support patients in understanding and managing their conditions through tailored information and guidance. Help patients access self-management education, peer support, and personal health budgets where applicable. Encourage shared decision-making and help patients prepare for clinical discussions. Monitor patient progress and outcomes, maintaining accurate records of interventions and their impacts.
  5. Administrative and Professional Development - Maintain up-to-date care records using SystmOne and other health platforms. Engage in ongoing professional development, including role-specific training. Collaborate with other care coordinators, GPs, and practice staff to advance the PCNs personalised care approach.
  6. Key Skills and Competencies - Strong written and verbal communication skills for engaging with diverse individuals. Excellent organisational and time-management abilities. Empathetic, patient-centred approach to care. Accurate recording of meeting minutes with attention to detail. Ability to work independently and collaboratively within an MDT. Proficiency in handling administrative tasks and flexibility for a proactive approach.
  7. Confidentiality - Uphold patient confidentiality and ensure all information is managed in line with policies and data protection regulations.
  8. Equality, Diversity, and Inclusion - Promote the rights of patients, carers, and colleagues with a respectful, non-judgemental approach.
  9. Health and Safety - Follow health and safety policies, report incidents or concerns, and maintain a safe working environment.

Salary: £35,000-£45,000 per annum.



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