German Speaking Customer Service Representative
6 days ago
We are seeking a skilled German Speaking Customer Service Advisor to join our team at Advancing People. As a customer-focused professional, you will be responsible for delivering exceptional service to customers primarily based in the German speaking region.
Key Responsibilities:- Handle inbound calls and emails from German speaking customers with professionalism and empathy.
- Provide support to customers via phone, live-chat, and email, ensuring their queries are resolved quickly and effectively.
- Work closely with customers and destination partners to resolve complaints and issues that arise during holidays and after customers have returned.
- Familiarity with cultural nuances of the German speaking region.
- Excellent communication skills, both oral and written, to interact with customers in a clear and concise manner.
- Ability to work effectively as part of a team, supporting colleagues during incidents and emergencies.
Salary: £36,000 per annum, offering a competitive annual salary, plus attractive company benefits. This is a full-time permanent position with opportunities for growth and development within the company.
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Luton, Luton, United Kingdom Advancing People Full timeAbout the RoleAt Advancing People, we value our customers' satisfaction above all else. To achieve this goal, we require a dedicated German Speaking Customer Service Advisor to handle customer inquiries and resolve issues efficiently.Main Responsibilities:Communicate with customers via various channels, providing timely and effective solutions to their...
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