Customer Service Representative

4 days ago


Luton, Luton, United Kingdom Govia Thameslink Railway Full time
We're looking for a talented individual to join our team as a Sales Assistant GPR.

As a Sales Assistant GPR, you will be the first point of contact for our customers, providing exceptional customer service and ensuring that every customer interaction is positive and efficient.

Key responsibilities will include:

  • Providing outstanding customer service, responding to customer queries, and resolving issues in a professional and respectful manner.
  • Working collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Assisting customers with ticketing and travel information, using our latest computer-based ticketing system.
  • Proactively finding solutions to customer problems and escalating issues to management when necessary.
  • Participating in training and development programs to enhance skills and knowledge.
  • Maintaining a clean and safe working environment, adhering to company policies and procedures.
  • Working flexible hours, including weekends and bank holidays, to meet the needs of our customers.
  • Demonstrating a proactive approach, coupled with passion and ability to support and develop your team.
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
  • Demonstrable experience of managing customers effectively in difficult environments.
  • A high level of numerical ability to accurately handle customer transactions.
  • An effective communicator and confident decision-maker.
  • Ability to work at multiple stations, including Bedford and Cricklewood, as required.

Please note that this role is a General Purpose Relief position, and you will be required to work at various stations in the Bedford-Cricklewood area as needed.



  • Luton, Luton, United Kingdom Advancing People Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Advancing People Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, primarily those based in the German speaking region.Key...


  • Luton, Luton, United Kingdom Life Sciences Recruitment Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Life Sciences Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Order approval through the use of SAP.To promote the company as a credible,...


  • Luton, Luton, United Kingdom Marks & Spencer Full time

    Unlock Your Potential as a Customer Service RepresentativeMarks & Spencer is committed to delivering exceptional customer experiences. As a Customer Service Representative, you will be the face of our business, championing and promoting our products while providing outstanding service.About the Role:Serve customers efficiently on the shop floor and at...


  • Luton, Luton, United Kingdom Tenpin Ltd Full time

    Customer Service Representative OpportunityAbout the RoleWe are seeking a Customer Service Representative to join our team at Tenpin Ltd. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences, ensuring that our customers have a fantastic time at our bowling centres.Key ResponsibilitiesProvide...


  • Luton, Luton, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for providing top-notch customer service and supporting our operational goals.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...


  • Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Luton, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries with a high level of professionalism and efficiency.Key Responsibilities:Provide accurate information regarding products...


  • Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Luton, Luton, United Kingdom Chartwells - Schools Full time

    We are seeking a passionate and friendly Customer Service Assistant to join our team at Chartwells, the leading provider of catering and support services to the education sector.As a Customer Service Assistant, you will contribute to a fast-paced environment, working closely with our team to deliver exceptional customer experience. You will be responsible...


  • Luton, Luton, United Kingdom CBRE Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at CBRE Global Workplace Solutions. As a key member of our team, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Be a point of contact for Management teams and support with any adhoc tasks and...


  • Luton, Luton, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Luton, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and...


  • Luton, Luton, United Kingdom Going Forward into Employment Full time

    About the TeamAt Going Forward into Employment, we strive to make a positive impact on the lives of our customers. Our team is dedicated to providing exceptional service and support to those in need.We are seeking a highly motivated and empathetic individual to join our team as a Service Delivery Officer. As a key member of our front-of-house team, you will...


  • Luton, Luton, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Team Member at Mecca. As a Team Member, you will be the face of our venue, providing exceptional customer service and ensuring that our customers have an unforgettable experience.Key ResponsibilitiesProvide outstanding customer service, responding to customer queries...


  • Luton, Luton, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Team Member at Mecca. As a Team Member, you will be the face of our venue, providing exceptional customer service and ensuring that our customers have an unforgettable experience.Key ResponsibilitiesProvide outstanding customer service, responding to customer queries...


  • Luton, Luton, United Kingdom Govia Thameslink Railway Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant GPR. As a key member of our station team, you will be responsible for delivering exceptional customer service to our passengers.Key ResponsibilitiesProvide outstanding customer service to our passengers, ensuring their journey is smooth and...


  • Luton, Luton, United Kingdom Life Sciences Recruitment Full time

    Job Title: Customer Service AssistantWe are seeking a highly motivated and organized Customer Service Assistant to join our team at Life Sciences Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and candidates.Key Responsibilities:Respond to customer inquiries and...


  • Luton, Luton, United Kingdom Life Sciences Recruitment Full time

    Job Title: Customer Service AssistantWe are seeking a highly motivated and organized Customer Service Assistant to join our team at Life Sciences Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and candidates.Key Responsibilities:Respond to customer inquiries and...


  • Luton, Luton, United Kingdom Advancing People Full time

    German Speaking Customer Service Advisor Job Description **Job Summary:** We are seeking a highly skilled German Speaking Customer Service Advisor to join our team at Advancing People Multilingual. As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional customer service to customers primarily based in the German...


  • Luton, Luton, United Kingdom Advancing People Full time

    German Speaking Customer Service Advisor Job Description **Job Summary:** We are seeking a highly skilled German Speaking Customer Service Advisor to join our team at Advancing People Multilingual. As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional customer service to customers primarily based in the German...


  • Luton, Luton, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Team Member at Mecca. As a Team Member, you will be the face of our venue, providing exceptional customer service and ensuring that our customers have an unforgettable experience.Key ResponsibilitiesProvide outstanding customer service, responding to customer queries...


  • Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Luton, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...