Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Luton, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries with a high level of professionalism and efficiency.
Key Responsibilities:
- Provide accurate information regarding products and services.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Work closely with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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