Telephone and Email Support Agent German

1 month ago


Luton, Luton, United Kingdom Advancing People Full time
Job Overview

Advancing People is seeking a skilled Customer Experience Specialist German Speaker to enhance the overall customer experience by providing exceptional support to German speaking customers.

Key Accountabilities:
  • Respond to customer inquiries and concerns via phone, live-chat, and email in a prompt and courteous manner.
  • Support Duty Managers during critical situations, such as customer complaints or system downtime.
  • Participate in training programs to maintain and improve language skills, product knowledge, and technical abilities.
Competencies:
  • Cultural awareness and understanding of the German speaking market.
  • Superior communication and interpersonal skills, with the ability to work collaboratively with colleagues and external partners.
  • Strong analytical skills, enabling you to identify and resolve customer issues efficiently.

Annual Salary: £36,000, along with additional benefits, making it an attractive opportunity for career-oriented professionals.



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