German Language Support Representative
3 weeks ago
Our client is a marketing leading digital holiday operator based in Luton, Bedfordshire. They strive to deliver exceptional customer experiences while expanding their services across Europe. As a German speaking Customer Service Advisor, you will play a crucial role in achieving this goal.
Responsibilities and Tasks
As a key member of the customer service team, you will handle incoming inquiries and issues via phone, live-chat, and email. Your primary responsibility will be to resolve customer complaints and concerns in a prompt and professional manner. Additionally, you will support Duty Managers during emergencies, providing essential assistance in the event of an incident. This may involve making welfare calls in the language spoken by European customers. You will also be expected to work effectively within a team environment and contribute to the overall success of the organization.
The Successful Candidate
The ideal candidate will possess strong communication skills, both written and verbal. Fluency in German is essential, and proficiency in English is also desirable. A positive attitude and strong customer service focus are vital for success in this role. In addition, the ability to work effectively as part of a team and good computer skills are necessary. If you have these qualities and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
Working Environment and Location
The position will be based at our client's office in Luton, Bedfordshire. Regular working hours are Monday to Friday, 9am-5pm, although flexibility may be required during peak periods. The salary for this role is £36,500 - £42,500 per annum, depending on experience.
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