Airline Ground Operations Coordinator
3 weeks ago
About Us:
FleetCor Technologies, Inc. is a leading provider of business payment solutions.
The Role:
In this role, you will be responsible for coordinating hotel and ground transportation bookings for our Client's Crew members, as well as managing the workflow between agents and clients.
Key Responsibilities:
- Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
- Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
- Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
- Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
- Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
- Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.
- Develop strong writing, communication, and negotiation skills through regular interactions with clients and colleagues.
- Be available to work shift work, willing to work long hours during irregular operations, and flexible to adjust schedules as per client requirements.
- Possess reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).
- Have proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese.
What We Offer:
- $65,000 - $85,000 annual salary
- Opportunity to work with a global leader in business payments
- Professional development opportunities
- Competitive benefits package
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