Airline Ground Operations Coordinator

3 weeks ago


Luton, Luton, United Kingdom FleetCor Technologies, Inc. Full time

About Us:

FleetCor Technologies, Inc. is a leading provider of business payment solutions.

The Role:

In this role, you will be responsible for coordinating hotel and ground transportation bookings for our Client's Crew members, as well as managing the workflow between agents and clients.

Key Responsibilities:

  • Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
  • Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
  • Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
  • Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
  • Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
  • Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.
  • Develop strong writing, communication, and negotiation skills through regular interactions with clients and colleagues.
  • Be available to work shift work, willing to work long hours during irregular operations, and flexible to adjust schedules as per client requirements.
  • Possess reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).
  • Have proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese.

What We Offer:

  • $65,000 - $85,000 annual salary
  • Opportunity to work with a global leader in business payments
  • Professional development opportunities
  • Competitive benefits package


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