Representations Officer

4 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Parking Appeals Specialist

CRA GROUP LIMITED is seeking a highly skilled Parking Appeals Specialist to join our team. As a member of our Parking Appeals Team, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.

Key Responsibilities:

• Investigate and respond to parking-related correspondence in a timely and effective manner.

• Ensure that all incoming parking permit applications and parking control suspension applications are dealt with in accordance with set time limits.

• Attend external Adjudication Hearings and give evidence as required, preparing and determining a plan for complex cases.

• Resolve residents and visitors' requests and issues in a timely and clear manner, ensuring high standards of customer service.

Requirements:

• 6 months (or more) experience in dealing with Formal Representations and/or informal appeals made against PCNs (issued within London) is essential.

• Full understanding of TMA 2004 & RTA 1991 is required.

• Proven experience in working in a customer service or administrative environment, having to compose formal correspondence is essential.

• Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation is essential.



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