Representations Officer
4 weeks ago
CRA GROUP LIMITED is seeking a highly skilled Parking Appeals Specialist to join our team. As a member of our Parking Appeals Team, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.
Key Responsibilities:
• Investigate and respond to parking-related correspondence in a timely and effective manner.
• Ensure that all incoming parking permit applications and parking control suspension applications are dealt with in accordance with set time limits.
• Attend external Adjudication Hearings and give evidence as required, preparing and determining a plan for complex cases.
• Resolve residents and visitors' requests and issues in a timely and clear manner, ensuring high standards of customer service.
Requirements:
• 6 months (or more) experience in dealing with Formal Representations and/or informal appeals made against PCNs (issued within London) is essential.
• Full understanding of TMA 2004 & RTA 1991 is required.
• Proven experience in working in a customer service or administrative environment, having to compose formal correspondence is essential.
• Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation is essential.
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