Parking Appeals and Representations Officer
1 month ago
The CRA GROUP LIMITED is seeking a skilled Parking Appeals and Representations Officer to join our team. As a member of our Parking and Network Management team, you will be responsible for delivering a timely and effective service for our clients and the wider council.
The ideal candidate will have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London) and a full understanding of TMA 2004 & RTA 1991. They will also have proven experience in working in a customer service or administrative environment, having to compose formal correspondence.
The successful candidate will be responsible for investigating and responding to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. They will also ensure that other parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures.
The role requires the ability to manage and prioritise their own workload in response to changing demands from management and to ensure that daily quality and quantity performance standards are met or exceeded. The successful candidate will also be responsible for reporting non-compliance issues to the appropriate teams.
Key Responsibilities:
- Investigate and respond to all parking related correspondence
- Ensure other parking enquiries are dealt with in line with statutory process and timescales
- Manage and prioritise own workload
- Report non-compliance issues to appropriate teams
Requirements:
- 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London)
- Full understanding of TMA 2004 & RTA 1991
- Proven experience in working in a customer service or administrative environment
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