Parking Appeals and Representations Officer

4 weeks ago

London, Greater London, United Kingdom 5 Star Recruitment Full time
Parking Appeals and Representations Officer

At 5 Star Recruitment, we are seeking a highly skilled and experienced Parking Appeals and Representations Officer to join our team. As a key member of our Parking Appeals and Representations team, you will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council.

Key Responsibilities:
  1. To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCNs issued to motorists.
  2. To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures.
  3. To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required.
  4. To ensure that all incoming parking permit applications and parking control suspension applications are dealt with, in line with the set time limits given by the appeals and representations managers.
  5. To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services.
  6. To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues.
  7. To manage and prioritise their own workload in response to changing demands from management.
  8. To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards.
  9. To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams.
  10. To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required.
  11. To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation.

Job Context:
The council has a statutory duty to undertake parking and traffic enforcement and this role deals with the outcomes of managing the limited kerb space on the highway. Contributes to the delivery of the Council's streets for people strategy, Climate change and Air quality strategies. Delivering effective and cost efficient services to the residents and motorists of Southwark. Delivering high standards of customer service to the residents of Southwark. Formally reports to: Appeals and representations manager. Number of staff managed: 0. Financial Responsibilities: Delivers the statutory appeals and representations process in relation to the consideration of 72,500 appeals per annum with an average individual value of £65, in addition to delivering the parking permits and suspension service which delivers an income of £10 million per annum to the council. Contacts: Contractors, consultants, and departmental partners. Grade/Conditions of Service: Evaluated as Hay 8. Contractual hours: 36 hours, Monday to Friday. Special Conditions of Service: Must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision within the Environment Neighbourhoods & Growth, and to actively promote ways of eradicating racism, sexism and other forms of negative discrimination through the Council's policies and procedures. To comply with the Council's Health & Safety Policy. Salary Expectations: Regular Pay: £19.11/Hour. Saturdays: £28.67/Hour. Sundays: £38.22/Hour. Bank Holidays: £38.22/Hour. Nights: £25.42/Hour. Standard Overtime: £28.67/Hour. Sunday Overtime: £38.22/Hour

  • Parking Appeals and Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations Officer RoleWe are seeking an experienced and detail-oriented Representation Specialist to join our team as a Parking Appeals and Representations Officer. The successful candidate will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and...

  • Parking Appeals and Representations Officer

    1 month ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations Officer Job SummaryWe are seeking a skilled Parking Appeals and Representations Officer to join our team at CRA GROUP LIMITED. As a member of our Parking appeals and representations team, you will deliver a timely and effective service for the Parking and Network Management team and the wider council.Key...

  • Parking Appeals and Representations Officer

    1 month ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations Officer Job Summary:We are seeking a skilled Parking Appeals and Representations Officer to join our team at CRA GROUP LIMITED. As a member of our Parking appeals and representations team, you will deliver a timely and effective service for the Parking and Network Management team and the wider council.The post holder will...

  • Parking Appeals and Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations Officer Job SummaryThe Parking Appeals and Representations Officer will be a key member of the Parking Appeals and Representations team, delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high...

  • Parking Appeals and Representations Officer

    1 month ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations OfficerThe CRA GROUP LIMITED is seeking a skilled Parking Appeals and Representations Officer to join our team. As a member of our Parking and Network Management team, you will be responsible for delivering a timely and effective service for our clients and the wider council.The ideal candidate will have 6 months (or more)...

  • Parking Appeals and Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations Officer Job SummaryThe successful candidate will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. This includes investigating and responding to all parking-related correspondence, including formal and informal representations and appeals...

  • Parking Appeals and Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations OfficerThe successful candidate will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. This will involve investigating and responding to all parking-related correspondence, including formal and informal representations and appeals received as a...

  • Parking Appeals and Representations Officer

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a skilled Representations Officer to join our Parking Services team. As a key member of our team, you will play a vital role in delivering a timely and effective service to our Parking and Network Management team and the wider council.The successful candidate will have experience in dealing with Formal Representations and/or...

  • Representations Officer

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary: We are seeking a skilled Representations Officer to join our Parking appeals and representations team. The successful candidate will deliver a timely and effective service for the Parking and Network Management team and the wider council.Key Responsibilities:Investigate and respond to parking related correspondence, including formal and informal...

  • Parking Appeals and Representations Specialist

    3 days ago

    London, Greater London, United Kingdom CV-Library Full time

    About the Role:We are seeking a skilled Parking Appeals and Representations Specialist to join our team in London on a contract basis. This is a full-time contract position, and we require candidates with experience in Parking Appeals.Key Responsibilities:Investigating Parking Appeals and Representations: Review parking appeals and representations issued to...

  • Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals SpecialistCRA GROUP LIMITED is seeking a highly skilled Parking Appeals Specialist to join our team. As a member of our Parking Appeals Team, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.Key Responsibilities:• Investigate and respond to...

  • Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom 5 Star Recruitment Full time

    Parking Appeals and Representations Team MemberThe successful candidate will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. They will be expected to produce work to a consistently high standard and to use their experience, knowledge, and aptitude to weigh up the evidence in each...

  • Data Officer

    1 month ago

    London, Greater London, United Kingdom Royal Borough of Greenwich Full time

    We are seeking a skilled Data Officer to join our team in the Royal Borough of Greenwich. As a Data Officer - Appeals and Representation Specialist, you will be responsible for investigating and responding to parking appeals and representations, complaints, and general correspondence. You will also be required to follow the statutory process in respect of...

  • Parking Appeals and Enforcement Officer

    4 weeks ago

    London, Greater London, United Kingdom Carrington West Full time

    Parking Appeals and Enforcement OfficerCarrington West is seeking a skilled Parking Appeals and Enforcement Officer to join their team in London. As a Parking Appeals and Enforcement Officer, you will be responsible for investigating parking appeals and representations, enforcing PCNs where applicable, and managing statutory and non-statutory complaints.Key...

  • Parking Appeals Officer

    1 week ago

    London, Greater London, United Kingdom Brackenberry Full time

    **About Brackenberry LtdWe are working closely alongside a Local Authority in Southwark to assist with the appointment of a Parking Appeals Officer, on a 3-month contract, highly likely to be extended at clients discretion.Key Responsibilities:To investigate and respond to all parking related correspondence, including formal and informal representations and...

  • Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Parking Enforcement and Customer Service RepresentativeNovax Recruitment Ltd is seeking a skilled Parking Enforcement and Customer Service Representative to join their team. This is a contract position with a scope for extension, working full-time hours.The Job:To investigate and respond to all parking-related correspondence, including formal and informal...

  • Correspondence and Appeals Officer

    4 weeks ago

    London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Services team, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation, policies,...

  • Representation Officer

    4 weeks ago

    London, Greater London, United Kingdom Belmont Recruitment Full time

    Parking Enforcement SpecialistWe are seeking a skilled Parking Enforcement Specialist to join our team at Belmont Recruitment. As a key member of our parking enforcement team, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.Key Responsibilities:Investigate...

  • Parking Appeals Specialist

    6 days ago

    London, Greater London, United Kingdom London Borough of Newham Full time

    £32,925 - £33,957 per annum for a full-time roleWe are seeking an experienced Parking Appeals Specialist to join our team. In this role, you will be responsible for ensuring Penalty Charge Notice (PCN) enquiries and representations at all stages through the PCN process are responded to within statutory timeframes.You will investigate and respond...

  • Parking Enforcement Officer

    1 month ago

    London, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Parking Enforcement OfficerWe are seeking a highly skilled Parking Enforcement Officer to join our team. As a key member of our Parking Appeals and Representations team, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.Key Responsibilities:Investigate and...