Parking Appeals and Representations Officer

3 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a skilled Representations Officer to join our Parking Services team. As a key member of our team, you will play a vital role in delivering a timely and effective service to our Parking and Network Management team and the wider council.

The successful candidate will have experience in dealing with Formal Representations and/or informal appeals made against Parking Charge Notices (PCNs) issued within London. You will also possess a full understanding of TMA 2004 and RTA 1991.

Key Responsibilities:

· Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals.

· Ensure other parking enquiries are dealt with in line with statutory processes and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75), and the council's communication procedures.

· Attend external Adjudication Hearings and give evidence, preparing proofs of evidence as required.

· Manage and prioritise workload in response to changing demands from management.

· Ensure daily quality and quantity performance standards are met or exceeded and that correspondence conforms to relevant quality, policy, and legislative standards.



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