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Parking Enforcement Officer

1 month ago

London, Greater London, United Kingdom Brackenberry Full time

We are seeking a skilled Representations Officer to join our team at Brackenberry Ltd. The successful candidate will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.

Key responsibilities include:

  • To ensure all parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures.
  • To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required.
  • To ensure that all incoming parking permit applications and parking control suspension applications are dealt with in line with the set time limits given by the appeals and representations managers.
  • To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services.

Requirements:

  • Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
  • Excellent communication skills both in writing and verbally.
  • Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have the right to work in the U.K.