Parking Enforcement Officer

4 weeks ago


London, Greater London, United Kingdom Novax Recruitment Ltd Full time

Parking Enforcement Officer

We are seeking a skilled Parking Enforcement Officer to join our team at Novax Recruitment Ltd. As a Parking Enforcement Officer, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.

Key Responsibilities:

  • To investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.
  • To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75).
  • To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required.
  • To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
  • To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.

Requirements:

  • Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London).
  • Full understanding of TMA 2004 & RTA 1991 is required.
  • Knowledge of the back office process for enforcement of parking and traffic penalties.
  • Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.


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