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Front Office Manager
2 months ago
Klarent Hospitality is seeking a highly skilled and experienced Front Office Manager to join our team at the 4-star Mercure Haydock Park Hotel. As a key member of our hotel operations team, you will be responsible for overseeing the entire Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.
Key Responsibilities:- Oversee the Front Office operation, ensuring seamless guest experiences and high levels of customer satisfaction.
- Evaluate guest feedback and monitor trends to drive continuous improvement.
- Maximise room occupancy and revenue through effective up-selling techniques and sales initiatives.
- Lead and develop the Front Office team, ensuring they have the necessary skills and knowledge to deliver exceptional guest experiences.
- Monitor and manage staff performance, ensuring compliance with company policies and procedures.
- Proven experience in a Front Office management role, preferably in a hotel or hospitality environment.
- Excellent leadership, interpersonal, and communication skills.
- Ability to work effectively in a fast-paced environment, prioritising tasks and managing multiple responsibilities.
- Strong commercial awareness and sales capabilities.
- Familiarity with Property Management Systems, such as On Q.
Klarent Hospitality operates a portfolio of branded hotels across the UK and Ireland, offering excellent opportunities for career growth and development. We pride ourselves on providing a supportive and inclusive work environment, where our employees can thrive and reach their full potential.