Pet Claims Specialist

2 days ago


Harrogate, North Yorkshire, United Kingdom hireful Full time
Pet Insurance Professional

We are seeking a skilled and empathetic professional to provide exceptional customer service to policyholders when making pet insurance claims. Estimated salary: £35,000 - £40,000 per annum.

About the Role:
  • To deliver outstanding customer experience following a pet injury or illness.
  • To maximise business profit through effective call handling and performance targets.
  • To work collaboratively to support business needs.
  • To identify potential fraudulent claims and refer to Team Leader and/or Manager for advice and action.
  • To communicate policy limitations effectively while providing excellent customer care.
  • Support ongoing service development with Manager, Team Leader, and Account Executives.
  • Proficient computer skills and written communication abilities.
Key Benefits:
  • Competitive salary: £35,000 - £40,000 per annum.
  • 37.5 hours per week on a rotational basis between 8am and 6pm Monday to Friday.
  • Generous holiday allowance with annual option to buy additional days.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • Flexible benefits package allowing you to add additional benefits.
  • Referral schemes.
  • Discounted rates on PIB products.
  • Comprehensive employee benefits and welfare package.
  • Volunteering Day.
  • A wide range of discounts including kids pass, hairdressers, and beauticians.

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