Insurance Services Representative

4 hours ago


Harrogate, North Yorkshire, United Kingdom hireful Full time
Pet Insurance Support Specialist

We are seeking a detail-oriented specialist to provide comprehensive support to policyholders when making pet insurance claims. Estimated salary: £35,000 - £40,000 per annum.

About the Position:
  • To deliver top-notch customer service following a pet injury or illness.
  • To ensure seamless claim processing and effective communication with customers.
  • To contribute to business growth through efficient call handling and performance metrics.
  • To monitor claim activity and report suspicious activity to Team Leader and/or Manager.
  • To provide clear explanations of policy terms while maintaining exceptional customer satisfaction.
  • Support ongoing improvement of services with Manager, Team Leader, and Account Executives.
  • Proficiency in computer applications and strong written communication skills.
Our Offer:
  • Competitive salary: £35,000 - £40,000 per annum.
  • Defined working hours to maintain work-life balance.
  • Holiday entitlement with optional purchase of extra days.
  • Life assurance benefit of x4 salary.
  • Pension scheme contribution.
  • Parental leave enhancements.
  • Bespoke benefits package.
  • Employee reward schemes.
  • Specialised product discounts.
  • Wellness programs for employees.

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