Customer Care Insurance Advisor

3 hours ago


Harrogate, North Yorkshire, United Kingdom hireful Full time
Pet Claims and Customer Care Expert

We are seeking an expert professional to join our team as a Pet Claims and Customer Care Advisor. In this role, you will be responsible for delivering exceptional customer service to policyholders when making pet insurance claims. Estimated salary: £35,000 - £40,000 per annum.

About the Job:
  • To work closely with customers following a pet injury or illness.
  • To drive business success through effective call handling and key performance indicators.
  • To adapt to changing business needs.
  • To identify potential risks and refer to Team Leader and/or Manager for guidance.
  • To communicate complex information clearly while providing high-quality customer service.
  • Collaborate with Manager, Team Leader, and Account Executives on ongoing service development.
  • Excellent computer skills and strong written communication abilities.
Why Work with Us:
  • Competitive salary: £35,000 - £40,000 per annum.
  • Flexibility to balance work and life.
  • Generous holiday entitlement with option to purchase additional days.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Enhanced parental leave packages.
  • Customisable benefits package.
  • Employee recognition schemes.
  • Exclusive product discounts.
  • Welfare and well-being initiatives.


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