Customer Care Insurance Advisor
3 hours ago
We are seeking an expert professional to join our team as a Pet Claims and Customer Care Advisor. In this role, you will be responsible for delivering exceptional customer service to policyholders when making pet insurance claims. Estimated salary: £35,000 - £40,000 per annum.
About the Job:- To work closely with customers following a pet injury or illness.
- To drive business success through effective call handling and key performance indicators.
- To adapt to changing business needs.
- To identify potential risks and refer to Team Leader and/or Manager for guidance.
- To communicate complex information clearly while providing high-quality customer service.
- Collaborate with Manager, Team Leader, and Account Executives on ongoing service development.
- Excellent computer skills and strong written communication abilities.
- Competitive salary: £35,000 - £40,000 per annum.
- Flexibility to balance work and life.
- Generous holiday entitlement with option to purchase additional days.
- Death in Service benefit of x4 salary.
- Company pension scheme.
- Enhanced parental leave packages.
- Customisable benefits package.
- Employee recognition schemes.
- Exclusive product discounts.
- Welfare and well-being initiatives.
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