Customer Claims Advisor

2 days ago


Harrogate, North Yorkshire, United Kingdom Jigsaw Full time

Jigsaw is seeking a dedicated and customer-focused Customer Claims Advisor to join our team at our stylish head office in Harrogate town centre.

About the Position:
  • This is an exciting opportunity to work as a Breakdown Claims Handler, answering inbound calls from customers wishing to make a claim on their policy.
  • You will be working closely with your team, providing exceptional customer service, strong verbal and written communication skills, and a desire to be part of a fast-growing business that invests in colleague development and wellbeing.
Duties and Responsibilities:
  • Answer inbound calls from customers wishing to make a claim on their policy.
  • Liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.
Requirements and Skills:
  • The ideal candidate is upbeat, enthusiastic, and passionate about helping customers.
  • Effective communicator, empathetic, reassuring, and understanding when speaking to customers on the telephone.
Benefits Package:

As well as a competitive salary of £25,000 - £35,000 per year, we offer the following benefits:

  • Competitive holiday allowance with the annual option to buy additional days.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • A flexible benefits package allowing you to add additional benefits to your overall package.
  • Discounted rates on PIB products.
  • First-class employee benefits and welfare package to support employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
  • A wide range of discounts including a kids pass – giving you discounts to over 4,500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and many more options to choose.
  • Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees, supporting career development.


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