Receptionist - Amersham

3 weeks ago

Amersham, Buckinghamshire, United Kingdom Oxford Health NHS Trust Full time

Job Summary

This role provides comprehensive reception support as part of a frontline team, delivering high-quality services to patients and staff.

The post holder will liaise extensively with patients, staff, and health professionals, requiring first-rate communication skills and high efficiency.

Please note that this advert may close early if a high number of applications are received.

Main Duties

An exciting opportunity exists to join the Chiltern Adult Mental Health Team as a Receptionist.

We are seeking a well-motivated, conscientious, and friendly person to play a key role in improving the lives of service users.

The Receptionist will have contact with service users, relatives, other members of the public, and professionals from partner organisations.

They will have an important role in helping the service run efficiently in a busy and sometimes demanding environment.

The Receptionist will deal efficiently and sympathetically with patients, face-to-face and over the phone, and be computer literate.

Experience in word processing, spreadsheets, and e-mails is necessary.

Previous experience in a healthcare environment is advantageous, but not essential, as full training will be given.

The successful candidate will need to have a positive, flexible approach to working.

About Us

Oxford Health is a great place to work, and we encourage applicants to read the "Candidate Guide to Making an Application" attached to all roles.

Please include details around qualifications and ensure the supporting statement is tailored to the role and addresses the essential criteria.

We provide physical, mental health, and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath, and North East Somerset.

Our services are delivered at community bases, hospitals, clinics, and people's homes, with a vision to deliver "Outstanding care delivered by an outstanding team".

Our values are "Caring, safe, and excellent".

We offer a wide range of benefits, including excellent opportunities for career progression, individual and Trust-wide learning and development, and a pension scheme.

Job Responsibilities

The following will form part of your responsibilities:

  • Following a period of training, ensure you are familiar with all reception areas across the service and relevant procedures.
  • Deal with all enquiries in a professional and empathetic manner.
  • Consider a wide range of information to ensure each patient's needs are progressed or referred on.
  • Use advanced communication skills when dealing with patients who may have special needs or exhibit challenging behaviour.
  • Use a networked computerised system to manage multiple diaries and input patient information.
  • Receive patients and prepare or advise them as necessary for their clinical care.
  • Ensure all documentation is completed, where appropriate.
  • Assist patients to use interpreting facilities when necessary.
  • Obtain personal details and other sensitive social and medical information, often of a complex nature.
  • Handle all information in accordance with relevant legislation and with high regard for confidentiality.
  • Obtain and relay information from carers/relatives to the relevant clinician.
  • Provide information and advice about Adult Mental Health services and access to NHS emergency Mental Health, including out-of-hours services.
  • Receive and transmit information electronically using the Oxfordshire networked e-mail system.
  • Take responsibility for security of petty cash.
  • Sort and distribute incoming mail and process outgoing mail.
  • Provide general clerical support, including letter writing and correspondence when necessary.

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