Night Supervisor

_Old Amersham Hotels in Buckinghamshire is home to two unique 4* hotels The Kings Arms Hotel and The Crown Inn. Old Amersham Hotels is also home to a unique wedding venue The Chapel which is suited within the grounds of The Kings Arms._

**Job title**:
Night Supervisor

**Main purpose of job**

A Night Supervisor is responsible for the hotel’s security during the night hours during your shift. You are tasked with covering the hotels reception area when the receptionist is not on duty. A Night Supervisor has to be pleasant and have good listening skills and be able to provide the correct information when asked, to maintain and promote teamwork and morale within the Night team. In addition to these duties theNight Supervisor is responsible for tasks listed later as ‘Night Supervisor additional duties’.

**Position reports to**:
Front Office Manager

**Location**:
The Kings Arms and The Crown Inn Hotels, Old Amersham, Buckinghamshire.

**Shift Pattern Coverage**:
Monday - Sunday 11pm-7am

**Main tasks of Night Supervisor job**:

- Regular security walk round checks.
- Monitor sound levels, to keep noise at minimum.
- Complete Night Check List Duties and Record Completion.
- Provide Drink Room service to guests.
- Receiving visitors at the front desk by standing up to greet and welcome them as soon as they walk in the front door.
- Ordering newspapers.
- Organising wake up calls.
- Ensuring the reception desk and foyer area is tidy and presentable, with all the necessary stationery and material (e.g., pens, forms, brochures, and leaflets), low stock to be reported to the Reception Supervisor for ordering.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Book travel.
- Authorising room swaps.
- Managing guest complaints, minor complaints to be dealt with, major complaints to be sent to the Relevant HOD or to the General Manager.
- Report any incident, in writing to the Morning Receptionist.
- Booking reservations.
- Checking guests in and taking room payment upfront.
- Checking guests out taking payment for any extras due to the company.
- Follow the company’s policies and procedures.

**Night Supervisor additional duties**:

- Managing staff sickness return to work forms.
- Assisting in monthly health and safety checklists.
- Ongoing and developing skills for the front of house team.
- Conduct appraisals
- To ensure employees are following the company’s policies and procedures
- **Please note**:_
- Old Amersham Hotels is an equal opportunities employer._

**Salary**: £22,942.40 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Amersham: reliably commute or plan to relocate before starting work (required)

Work Location: In person