Service Excellence Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Bartlett Mitchell Full time
Role Overview

The Operations Manager will play a critical role in ensuring the seamless delivery of catering services across our 14 sites. This is a dynamic opportunity for an experienced leader to drive operational excellence and foster strong client relationships.

Responsibilities:
  • Develop and implement strategic plans to optimise efficiency, productivity, and profitability across all sites.
  • Provide leadership and guidance to site managers and staff, promoting a culture of teamwork, accountability, and continuous improvement.
  • Monitor key performance indicators (KPIs) and financial metrics to track performance and identify areas for improvement.
  • Collaborate with the sales and marketing team to develop innovative solutions and drive business growth.
  • Build and maintain strong relationships with clients, addressing their needs and concerns in a timely and professional manner.
  • Ensure compliance with health, safety, and food safety regulations at all sites.
  • Manage budgets, expenses, and resource allocation effectively to achieve financial targets.
What We Offer

Bartlett Mitchell offers a competitive salary range of £60,000 - £80,000 per annum, depending on experience. Other benefits include flexible working hours, free meal provision while on shift, training and development opportunities, and 28 days annual leave with an additional day each year up to 33 days.



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