Technical Service Excellence Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom OneAdvanced Full time

We are currently looking for a highly skilled Senior Service Delivery Manager to join our team at OneAdvanced. The ideal candidate will have a strong background in IT service management, excellent business and relationship management skills, and a proven track record of driving customer satisfaction.

About the Job
  • Act as primary service management contact for customers
  • Creation and ownership of SIPs (Service Improvement Plans)
  • Management of customer expectations and engagement

Responsibilities:

  • Undertake management and oversight of Service Levels
  • Identify commercial opportunities and provide recommendations

Requirements:

  • Minimum 3 years experience in technical Service Delivery role
  • Expert knowledge of ITIL standards
  • Excellent business and relationship management skills
  • Commercially astute with excellent customer facing/customer service skills

Company Overview:

OneAdvanced is one of the UK's leading providers of business software and services, supporting 5 million calls per month and handling over 10 million wills.

Salary: £65,000 - £85,000 per annum



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