Service Excellence Manager

2 days ago


Birmingham, Birmingham, United Kingdom Itihaas Full time
Service Excellence Manager

**Job Description:** We are seeking a Service Excellence Manager to join our team at Itihaas. The successful candidate will be responsible for leading our team to deliver exceptional customer service and creating memorable dining experiences.

**Key Responsibilities:

  • Lead and motivate a diverse team of front-of-house and back-of-house staff, including hiring, training, and scheduling.
  • Implement and enforce standard operating procedures to maintain high levels of service quality and consistency.
  • Monitor customer feedback and implement strategies to improve customer satisfaction.

**Qualifications:** Proven experience (5 years) in a similar role within the hospitality industry, with a strong background in restaurant management. Excellent leadership and interpersonal skills, with the ability to inspire and motivate a team. Solid understanding of restaurant operations, including food and beverage service, inventory management, and budgeting. Estimated Salary: £42,000 - £52,000 per annum.



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