Service Excellence Director
4 days ago
About Our Team
We are looking for an innovative and result-driven individual to join our Operations team as a Service Excellence Director.
- Develop and execute service transition plans to ensure seamless integration of new services into our operational support model.
- Lead incident and lifecycle management to meet operational requirements and address any service or design anomalies.
- Manage change within our operational support model and service transition framework to ensure service excellence.
- Act as the primary liaison for operational and services transition processes across internal and external stakeholders and service providers.
- Lead problem management to ensure effective and efficient resolution, prevent reassurance and quality improvements.
- Implement and manage operational systems, processes and policies aligned with organisational goals.
- Champion continuous process and technology improvement through the use of data analytics.
- Uphold high standards in operations and service transition management.
- Owning the engagement with local, regional and global internal and external service partners for the development and delivery of telematics and connected features and services and operations.
- Provide mentorship to the Operations team and peers, promoting operational service delivery best practices.
The Ideal Candidate
Knowledge, Skills and Experience:
- Proven experience in operations or related fields, with a strong understanding of vehicle telematics and connected services.
- Experience in leading critical concerns and production/customer facing environments, with flexibility to work varied hours for operational incidents.
- DevOps practices, SDLC, Agile and matrix organisation experience.
- Cross-functional team working and collaboration skills, with a focus on delivering challenging projects.
- Excellent personal workload management and workforce planning skills.
Benefits Package
- A highly competitive salary package (£90,000 - £120,000) including a generous annual bonus and comprehensive benefits.
- Opportunities for professional growth and development in a leading industrial/manufacturing company.
- A chance to work in a technologically advanced environment.
This is a unique opportunity for an experienced Operations and Service Transition Manager to take their career to the next level.
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