Service Excellence Director

4 days ago


Birmingham, Birmingham, United Kingdom Michael Page (UK) Full time

About Our Team

We are looking for an innovative and result-driven individual to join our Operations team as a Service Excellence Director.

  • Develop and execute service transition plans to ensure seamless integration of new services into our operational support model.
  • Lead incident and lifecycle management to meet operational requirements and address any service or design anomalies.
  • Manage change within our operational support model and service transition framework to ensure service excellence.
  • Act as the primary liaison for operational and services transition processes across internal and external stakeholders and service providers.
  • Lead problem management to ensure effective and efficient resolution, prevent reassurance and quality improvements.
  • Implement and manage operational systems, processes and policies aligned with organisational goals.
  • Champion continuous process and technology improvement through the use of data analytics.
  • Uphold high standards in operations and service transition management.
  • Owning the engagement with local, regional and global internal and external service partners for the development and delivery of telematics and connected features and services and operations.
  • Provide mentorship to the Operations team and peers, promoting operational service delivery best practices.

The Ideal Candidate

Knowledge, Skills and Experience:

  1. Proven experience in operations or related fields, with a strong understanding of vehicle telematics and connected services.
  2. Experience in leading critical concerns and production/customer facing environments, with flexibility to work varied hours for operational incidents.
  3. DevOps practices, SDLC, Agile and matrix organisation experience.
  4. Cross-functional team working and collaboration skills, with a focus on delivering challenging projects.
  5. Excellent personal workload management and workforce planning skills.

Benefits Package

  • A highly competitive salary package (£90,000 - £120,000) including a generous annual bonus and comprehensive benefits.
  • Opportunities for professional growth and development in a leading industrial/manufacturing company.
  • A chance to work in a technologically advanced environment.

This is a unique opportunity for an experienced Operations and Service Transition Manager to take their career to the next level.



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