Head of Training Excellence

6 days ago


Birmingham, Birmingham, United Kingdom Carlisle Support Service Full time

About the Opportunity

Career Progression: £62,500 - £75,000 per annum (dependent on experience)

Carlisle Support Service seeks an exceptional Head of Regulatory Analysis, responsible for leading the development and delivery of operational training programs that drive revenue growth and improve customer satisfaction.

This key role requires a proven leader with a strong background in training and operations, capable of inspiring and motivating a team to achieve excellence in their work.

You will be accountable for generating revenue through marketing and sales efforts, while ensuring that all training programs comply with industry standards and regulatory requirements.

Key Responsibilities:

  1. Develop and implement comprehensive training strategies that address the operational needs of the organization.
  2. Collaborate with stakeholders to identify training gaps and opportunities for improvement.
  3. Lead industry advocacy efforts to promote the value of our training programs.
  4. Oversee the quality assurance process to ensure the highest standards of training delivery.
  5. Build strong relationships with clients and suppliers to meet contractual training requirements.
  6. Monitor and analyze performance metrics to inform training program improvements.

What You Need

  • Bachelor's degree in a relevant field, such as business administration, human resources, or learning and development.
  • At least 5 years of experience in a senior training or operational role, with a proven track record of delivering results-driven training programs.
  • Exceptional leadership and management skills, with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Proficiency in data analysis and reporting, with the ability to interpret and apply insights to inform training program improvements.

Where You'll Work

Flexible location, with occasional travel required.

About Us

Carlisle Support Service is a leading provider of support services, working with top brands across the UK.


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