Service Delivery Excellence Lead

6 days ago


Birmingham, Birmingham, United Kingdom OneAdvanced Full time
Estimated Salary: £60,000 - £80,000 per annum

The role of Senior Service Delivery Manager at OneAdvanced is a critical position that requires exceptional leadership and technical skills. As a key member of the service management team, you will be responsible for building and maintaining strong customer relationships, improving services to maintain customer satisfaction and retention.

In this role, you will act as the primary service management contact for customers, ensuring that all contractual service obligations are met throughout the lifecycle of the management contract. You will also be responsible for creating and owning Service Improvement Plans (SIPs), gathering customer roadmap intelligence, and providing timely recommendations to internal stakeholders.

To succeed in this role, you will require a minimum of 3 years' experience in a technical service delivery role, with expert knowledge of ITIL standards. Excellent business and relationship management skills are essential, as well as commercial acumen and excellent customer-facing/customer service skills.

As a valued member of our team, you will enjoy a range of benefits, including an annual leave package, employee assistance programme, development programmes, performance bonus scheme, pension scheme, income protection insurance, and volunteering leave scheme.

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