Service Delivery Excellence Lead
6 days ago
The role of Senior Service Delivery Manager at OneAdvanced is a critical position that requires exceptional leadership and technical skills. As a key member of the service management team, you will be responsible for building and maintaining strong customer relationships, improving services to maintain customer satisfaction and retention.
In this role, you will act as the primary service management contact for customers, ensuring that all contractual service obligations are met throughout the lifecycle of the management contract. You will also be responsible for creating and owning Service Improvement Plans (SIPs), gathering customer roadmap intelligence, and providing timely recommendations to internal stakeholders.
To succeed in this role, you will require a minimum of 3 years' experience in a technical service delivery role, with expert knowledge of ITIL standards. Excellent business and relationship management skills are essential, as well as commercial acumen and excellent customer-facing/customer service skills.
As a valued member of our team, you will enjoy a range of benefits, including an annual leave package, employee assistance programme, development programmes, performance bonus scheme, pension scheme, income protection insurance, and volunteering leave scheme.
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Delivery Excellence Lead
1 hour ago
Birmingham, Birmingham, United Kingdom Kainos Full timeKainos is seeking a talented Delivery Excellence Lead to join our team in the Defence Sector. As a key member of our program management office, you will be responsible for driving excellence in program delivery, ensuring that our projects are completed on time, within budget, and to the satisfaction of our customers.About the RoleDevelop and implement...
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Service Excellence Lead
6 days ago
Birmingham, Birmingham, United Kingdom Babu House Full timeWe're seeking a Service Excellence Lead to join our team at Babu House, a renowned hospitality company dedicated to delivering exceptional customer experiences. As a key member of our operations team, you'll drive service excellence across all aspects of our business, ensuring every guest leaves with a smile on their face.With estimated annual salaries...
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Courier Services Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Kajon delivery service Limited Full timeKajon delivery service Limited requires an experienced Courier Services Specialist to manage our medical courier services in the UK.The ideal candidate will have excellent communication skills and a strong understanding of the UK's healthcare system.The key responsibilities of this role include:Providing medical collection and delivery services to healthcare...
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Ecological Services Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeSkyrocket your career as a Landscape Architect at LEAD Careers! Our dynamic team focuses on simplifying the planning process through ecology surveys, tree surveys, and biodiversity solutions. You will be responsible for providing top-notch ecological and arboricultural services to our valued clients.About the RoleWork closely with our specialists to deliver...
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Director of Delivery Excellence
2 weeks ago
Birmingham, Birmingham, United Kingdom Turner & Townsend Group Full timeJoin Our Team as a Director of Delivery ExcellenceWe are looking for an experienced Director of Delivery Excellence to lead our project controls team in the Turner & Townsend Group. As a Director of Delivery Excellence, you will be responsible for overseeing the delivery of complex projects across various sectors, including rail, aviation, power,...
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Service Delivery Excellence Manager
1 week ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeAbout OneAdvancedAs a leading organization in our field, we strive to provide unparalleled service excellence and drive business growth through strategic partnerships. Our dedicated team of professionals is passionate about delivering tailored solutions that meet the unique needs of our clients.Salary: £55,000 - £75,000 per annumJob DescriptionIn this...
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Delivery Excellence Manager
1 week ago
Birmingham, Birmingham, United Kingdom Turner & Townsend Group Full timeKey Responsibilities and RequirementsWe are looking for a highly skilled Delivery Excellence Manager to join our team in the Midlands. This role involves leading project management commissions and providing support on major projects in the water sector.The ideal candidate will have a civil engineering background, preferably with prior experience in the water...
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Delivery Service Manager
1 month ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout UsHM Courts and Tribunals Service is responsible for the administration of justice in England and Wales. We play a critical role in supporting our service users and colleagues within the organization.Job DescriptionWe are seeking an experienced Delivery Manager to join our team in Birmingham. As one of two Delivery Managers in the Tax Tribunal, you...
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Service Delivery Lead
1 week ago
Birmingham, Birmingham, United Kingdom Willcox Matthews Ltd Full timeJob Title: Service Delivery LeadWe are seeking an experienced Service Delivery Lead to join our team at Willcox Matthews Ltd. This is an excellent opportunity for a professional with a background in installation management to take on a challenging role and contribute to the growth of our company.The successful candidate will have a strong understanding of...
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Service Delivery Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeWe are looking for a skilled Senior Service Delivery Manager to lead our team in delivering exceptional service to our customers. With a strong background in IT service management and a passion for driving customer satisfaction, you will be responsible for managing customer relationships, ensuring contractual obligations are met, and identifying commercial...
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Service Delivery and Excellence Leader
2 weeks ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeKey ResponsibilitiesThe Head of Customer Experience and Quality will be responsible for driving exceptional customer experiences, improving service delivery, and fostering a positive work environment. Key responsibilities include:Implementing enhanced service level standards focused on reducing response times and improving resolution rates.Reviewing and...
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IT Service Delivery Lead
7 days ago
Birmingham, Birmingham, United Kingdom DGH Recruitment Full timeAbout the OpportunityThis exciting opportunity has become available for a Digital Applications Manager to come on board with DGH Recruitment, working with a leading global professional services firm.The successful candidate will oversee the implementation and maintenance of cloud solutions, ensuring operations adhere to established standards while promoting...
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Lead Ecologist Role
2 weeks ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeOur OfferWe offer a unique opportunity for a skilled ecological expert to join our dynamic team at LEAD Careers. As a key member of our team, you will be responsible for providing top-notch ecological and arboricultural services to our valued clients.A competitive annual salary of £55,000 is available.Opportunities for career advancement and a healthy...
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Service Delivery Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom KPMG UK Full timeJob Description:As Service Delivery Lead - HR, you will be responsible for leading a team of experts in delivering high-quality services to employees, ensuring seamless employee experiences.You will develop and implement strategies to drive continuous improvement in service delivery, manage resources efficiently, and build strong relationships with...
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Head of IT Service Excellence
3 days ago
Birmingham, Birmingham, United Kingdom Garfield Stephens Full timeWe are looking for a seasoned IT professional to join our team at Garfield Stephens as Head of IT Service Excellence. In this role, you will be responsible for driving and delivering a best-in-class IT service across multiple locations in the UK.Your main objective will be to develop and foster a culture of great customer service and continuous improvement....
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Hard FM Service Delivery Lead
1 week ago
Birmingham, Birmingham, United Kingdom PRS Full timeJob Overview:As a Hard FM Service Delivery Lead, you will be responsible for leading a team of service delivery staff to provide high-quality maintenance and repair services to clients. You will be expected to develop and implement operational strategies to improve service delivery and ensure compliance with client requirements.Key responsibilities...
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Clinical Service Delivery Lead
1 week ago
Birmingham, Birmingham, United Kingdom Specsavers Full timeCompany Overview:We are Specsavers, a leading optical retailer dedicated to delivering exceptional eye care and customer service. We pride ourselves on our commitment to excellence and our passion for helping people see the world more clearly.Job Description:As a Clinical Service Delivery Lead, you will play a crucial role in ensuring that our patients...
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Service Delivery Lead
7 days ago
Birmingham, Birmingham, United Kingdom Medinet Full timeAre you an experienced professional looking to take your career to the next level? Medinet is seeking a skilled Service Delivery Lead to manage operations in a designated region.About the Role:Directly manage a team of senior coordinators and clinical coordinators, providing leadership, guidance, and support to ensure optimal performance.Work closely with...
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Service Excellence Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Michael Page (UK) Full timeAbout Our TeamWe are looking for an innovative and result-driven individual to join our Operations team as a Service Excellence Director.Develop and execute service transition plans to ensure seamless integration of new services into our operational support model.Lead incident and lifecycle management to meet operational requirements and address any service...
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Delivery Excellence Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeTechnical Project Manager RequiredThe Job DescriptionWe are seeking a skilled Technical Project Manager to join our team in delivering technically focused change projects. As a key member of our Microsoft technology stack, you will be responsible for managing complex technical deployments, aligning cross-functional teams, and ensuring successful project...