Head of IT Service Excellence

5 days ago


Birmingham, Birmingham, United Kingdom Garfield Stephens Full time

We are looking for a seasoned IT professional to join our team at Garfield Stephens as Head of IT Service Excellence. In this role, you will be responsible for driving and delivering a best-in-class IT service across multiple locations in the UK.

Your main objective will be to develop and foster a culture of great customer service and continuous improvement. You will oversee the set up and day-to-day management of the fully integrated system, focusing on the delivery of an IT shared services strategy and roadmap.

As Head of IT Service Excellence, you will lead a large team and act as a strategic partner between the IT Division, external suppliers, and senior internal stakeholders. You should have evidence of significant IT delivery best practice experience, including the successful management of multiple 3rd party suppliers and leading service delivery across a multi-site operation.

A salary of £125,000 per annum, plus additional benefits, is available for the right candidate. We look forward to hearing from you if you are interested in this exciting opportunity.



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