Head of Retail Operations

3 days ago


Birmingham, Birmingham, United Kingdom Leonardo Hotels Head Office Birmingham Full time

**Job Title:** Head of Retail Operations

We are seeking an experienced Head of Retail Operations to join our team at Leonardo Hotels Head Office Birmingham. As a key member of our operations team, you will be responsible for overseeing the day-to-day running of our retail operations and ensuring that we deliver exceptional customer service.

The successful candidate will have a proven track record in retail operations, with experience in managing teams and achieving targets. They will be responsible for developing and implementing effective operational strategies, analyzing market trends, and identifying opportunities for growth.

**Estimated Salary:** £55,000 - £75,000 per annum, depending on experience

Key Responsibilities:

  • Oversee the day-to-day running of retail operations
  • Manage and motivate a team of retail staff to achieve targets
  • Analyze market trends and identify opportunities for growth
  • Work closely with other departments to ensure seamless delivery of retail services

Requirements:

  • Proven experience in retail operations, with a focus on customer service
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work under pressure and meet deadlines


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