Lead Retail Operations Manager

6 days ago


Birmingham, Birmingham, United Kingdom Zachary Daniels Full time
Job Description

Employed by Zachary Daniels, this esteemed role requires a forward-thinking, inclusive, and dynamic leader to oversee a team of Area Managers across a geographical region.

This position demands a seasoned professional with a proven track record of leading teams in supermarkets, convenience stores, or fast-paced high street retail. The ideal candidate will possess exceptional leadership, energy, and drive to inspire and motivate the team, ensuring exceptional customer service and strong financial performance.

Key Responsibilities:

  • Establish a positive working environment within stores
  • Maintain high standards in all key areas
  • Set clear expectations for service, standards, and operations
  • Manage profit and loss, budgets, sales forecasting, and key performance indicators
  • Liaise with head office and establish relationships with key stakeholders
  • Drive compliance and health & safety adherence to policies and procedures
  • Support company events, local marketing, and share successes
  • Assist with ad hoc projects with the central Retail Ops Team


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