Retail Operations Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom GAIL's Full time
Role Overview: Retail Operations Manager

GAIL's Birmingham New Street is looking for an experienced and skilled retail operations manager to lead their team in delivering exceptional customer service and driving sales revenue. The successful candidate will have a proven track record of managing teams and implementing processes that enhance customer experience and operational efficiency.

A key aspect of this role is developing and implementing strategies to improve sales performance, customer satisfaction and staff engagement. This includes identifying areas for improvement, analyzing data and making informed decisions to drive business growth. A competitive salary of £28,000 per annum is on offer, along with a range of benefits including free food and drink when working, 50% off food and drink when not working, pension scheme, discounts and savings from high-street retailers and restaurants, 24 hour GP service, cycle to work scheme, twice yearly pay review and development programmes for career growth.

The successful candidate will have opportunities for professional development and growth, including apprenticeships such as 'Retailer Team Member Level 2' and leadership programs.

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