IT Service Delivery Lead

7 days ago


Birmingham, Birmingham, United Kingdom DGH Recruitment Full time

About the Opportunity

This exciting opportunity has become available for a Digital Applications Manager to come on board with DGH Recruitment, working with a leading global professional services firm.

The successful candidate will oversee the implementation and maintenance of cloud solutions, ensuring operations adhere to established standards while promoting KPIs, agility, automation, and optimization.

Key Responsibilities

  • Act as the Service/Product owner for all defined applications and Workplace within the team's area of accountability
  • Represent the area in CAB meetings, assessing impact and risk of change whilst owning the approval process
  • Manage team training and development plans to support career and continuous development

Requirements

This role requires excellent troubleshooting, problem-solving & delivery skills coupled with a good understanding of ITIL framework. Experience in supporting a combination Cloud (Azure) and SaaS-based solutions is essential. Ideally, experience of managing and supporting key technologies and critical systems:

  • Business Reporting Toolsets
  • Data/Database Management
  • Power Applications
  • Virtual Desktop Delivery
  • M365 Services
  • CRM platforms including Dynamics 365
  • SaaS and Private Cloud (Azure) Application Delivery

About You

We are looking for a highly skilled Digital Applications Manager who can deliver exceptional results in this challenging role. If you have a strong background in IT service management, experience working with cloud solutions, and a passion for delivering high-quality outcomes, we would love to hear from you.

Salary: £80,000 per annum

Location: UK



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