Head of UK Client Service Advocates

6 days ago


Ipswich, Suffolk, United Kingdom Gallagher Full time

Job Summary

We are seeking a seasoned professional to lead our Client Service Advocates team at Gallagher. As the Head of Client Service Advocates, you will be responsible for managing a team of Client Service Advocates, who will serve as the single point of contact for clients, ensuring effective management, understanding, and delivery of client servicing needs.

Key Responsibilities

  • Lead and develop a team of Client Service Advocates to provide exceptional client service
  • Manage a small portfolio of accounts, understanding client needs and delivering tailored solutions
  • Collaborate with internal stakeholders to ensure seamless client service delivery
  • Develop and implement strategies to improve client satisfaction and retention
  • Stay up-to-date with industry trends and best practices to drive business growth

Requirements

  • Proven experience in client-facing roles, preferably in the insurance industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex client needs and develop effective solutions
  • Strong business acumen and understanding of the Gallagher business


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