Ecommerce Trading Manager

3 weeks ago

London, Greater London, United Kingdom MONSOON Full time

About the Role:

We are seeking an Ecommerce Trading Manager to join our team at Monsoon Accessorize. As a key member of our ecommerce team, you will be responsible for executing the ecommerce business strategy and driving commercial performance in the ecommerce channel.

Key Responsibilities:

  • Actively trade the online channel to ensure product availability, site content, and promotion plans are optimized to achieve increased online sales.
  • Support ecommerce business planning and forecasting as required.
  • Work with the Digital Marketing & CRM Manager to ensure excellent customer journeys and achieve KPIs.
  • Develop and manage relationships with buying teams and merchandisers to maximize range and availability across web and fulfillment channels.
  • Liaise with design, creative, photo studio, and content teams to ensure planned and timely delivery of site assets.
  • Liaise with the IT and development teams to ensure website updates and onsite functionality improvements.
  • Input into onsite optimization plans in areas such as search, funnel effectiveness, and more.
  • Liaise with the Supply Chain teams to ensure alignment on key activities, peak periods, ecommerce packaging, returns processing, cancellations, and delivery proposition.
  • Build effective relationships with other functions to operate effectively.
  • Responsible for online customer satisfaction for the Accessorize brand.
  • Liaise with the Customer Services Manager around online customer issues and customer satisfaction.
  • Team management responsibility of one direct report.

About You:

We are looking for a highly skilled and experienced Ecommerce Trading Manager who can drive commercial performance in the ecommerce channel. You will have a minimum of 3 years' experience in a similar role, ideally within a fashion retailer. You will also have Google Analytics 4 knowledge or similar, a balance of numerical/analytical skills with an eye for design and creative, web platform experience, and experience with A/B and multivariant testing programs.

What We Offer:

  • Competitive salary
  • 25 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
  • Bonus day off each year after 6 months service
  • A pension that you will automatically be enrolled in after 3 months
  • Private Healthcare
  • Life assurance (subject to participating in the pension scheme)
  • A flexible working approach
  • Early pay day Friday finish
  • A generous staff discount with up to 50% discount on our products
  • Interest free season ticket loans
  • Additional discounts such as Westfield discount, Taste card membership, etc.

About Us:

At Monsoon Accessorize, we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

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