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Ecommerce Trading Manager

2 months ago

London, Greater London, United Kingdom MONSOON Full time
About the Role

We are seeking an experienced Ecommerce Trading Manager to join our team at Monsoon Accessorize. As a key member of our ecommerce team, you will be responsible for executing our ecommerce business strategy and driving commercial performance in the ecommerce channel.

Key Responsibilities
  • Actively trade the online channel to ensure product availability, site content, and promotion plans are optimized to achieve increased online sales in line with agreed KPIs.
  • Support ecommerce business planning and forecasting as required.
  • Work with the Digital Marketing & CRM Manager to ensure excellent customer journeys that achieve KPIs and support SEO activity.
  • Develop and manage relationships with buying teams and merchandisers to maximize range and availability across web and fulfillment from store channels.
  • Liaise with design, creative, photo studio, and content teams to ensure planned and timely delivery of site assets.
  • Liaise with IT and development teams to ensure website updates and onsite functionality improvements are planned and delivered.
  • Input into onsite optimization plans in areas such as search, funnel effectiveness, etc.
  • Liaise with Supply Chain teams to ensure alignment on key activities, peak periods, ecommerce packaging, returns processing, cancellations, and delivery proposition.
  • Build effective relationships with other functions to operate effectively, such as counterparts in Monsoon, Finance, etc.
  • Responsible for online customer satisfaction for the Accessorize brand.
  • Liaise with the Customer Services Manager around online customer issues and customer satisfaction for the Accessorize brand.
  • Team management responsibility of one direct report.
Requirements
  • Minimum of 3 years' experience in a similar role, ideally within a fashion retailer.
  • Google Analytics 4 knowledge or similar.
  • Balance of numerical/analytical skills with an eye for design and creative.
  • Web platform experience, with Salesforce experience being advantageous.
  • Experience with A/B and multivariant testing programs.
  • Team player able to motivate colleagues and drive an agile culture of continuous improvement.
  • Track record of successfully delivering projects in the ecommerce domain.
  • Excellent communication, both written and verbal, with the ability to make good decisions and influence others.
  • Demonstrate resilience with a natural curiosity to solve problems and 'get things done'.
What We Offer
  • Competitive salary.
  • 25 days holiday with the option to purchase additional holiday through our salary sacrifice scheme.
  • Bonus day off each year after 6 months service.
  • A pension that you will automatically be enrolled in after 3 months.
  • Private Healthcare.
  • Life assurance (subject to participating in the pension scheme).
  • A flexible working approach.
  • Early pay day Friday finish.
  • A generous staff discount with up to 50% discount on our products.
  • Interest-free season ticket loans.
  • Additional discounts such as Westfield discount, Taste card membership, etc.