Ecommerce Trading Specialist

4 weeks ago

London, Greater London, United Kingdom Mountain Warehouse Full time

Job Summary

We are seeking a highly skilled Ecommerce Trading Specialist to join our team at Mountain Warehouse. As a key member of our eCommerce team, you will be responsible for driving an impactful customer experience for our marketplace customers, driving decisions from data-led insights.

Key Responsibilities

  • Analyse and compile accurate reports on trading and KPI performance, drawing insight and making recommendations that drive growth.
  • Pre-empt trading risks and opportunities through data-driven, proactive, recommendations.
  • Responsible for the Marketplace customer journey through the site to improve the conversion, reduce bounce rate and basket abandonment. Using analytics tools to understand the pinch points of customer experience & drive initiative to improve.
  • Input into broader strategy, defining any necessary development goals for the project roadmap.
  • Maintain the marketplace trading calendar and manage promotional and merchandising strategies for the marketplace in collaboration with the wider eCommerce Trade and Category teams.
  • Work closely with Marketplace seller team to identify and propose brands and products for participation in promotional and social activities, tracking performance and providing feedback.
  • Work alongside the marketing and acquisition & retention teams to maximise performance of promotions, campaigns and seasonal best sellers.
  • Create & optimise marketplace categories through a discoverability perspective, identifying and driving improvements in existing navigation and copy.
  • Provide any ad hoc analysis, using various analytical tools, for insights on any issues or performance and following up on the solutions.
  • Manage the process of sales budgeting from top line numbers to period re-forecast and KPI settings.
  • Work closely with the rest of the marketplace team to drive actions on sellers, provide insight and influence product and seller strategy.
  • Present ideas and updates to all levels of seniority.

Requirements

  • Min 4 years eCommerce background in a similar role, preferably with experience of marketplaces.
  • Strong analytical skills with proven experience analysing data to identify trends.
  • Excellent Excel Skills and experience using Power BI and Google Analytics.
  • Detail-oriented with the ability to manage multiple projects and priorities simultaneously.
  • Outstanding written and verbal communication skills
  • Experience working in a high-growth or startup environment highly desirable.
  • Thrives in a busy environment with ability to adapt to last minute requirements.
  • Highly organised and efficient.

What's in it for you?

  • Competitive salary and benefits package
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme

At Mountain Warehouse, we believe in making the outdoors accessible to everyone. We offer value for money products and exemplary customer service. Our team is dedicated to providing the best possible experience for our customers, and we're looking for someone to join us in this mission.

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