Ecommerce Operations Specialist

4 weeks ago

London, Greater London, United Kingdom PENHALIGON'S Full time

We are seeking an Ecommerce Operations Specialist to support the smooth running of our growing eCommerce business. In this role, you will work cross-functionally to assist with website merchandising, on-site projects, and digital media & CRM campaigns to provide an outstanding user experience.

L'Artisan Parfumeur is part of Puig, a family-owned fashion and beauty business based in Barcelona.

Ecommerce Operations Specialist Responsibilities:

Trade

  • Work cross-functionally to ensure the website is updated in line with the Digital & Marketing Plan.
  • Working closely with the Ecommerce Executive and Performance Marketing team, ensure trading plan is properly executed, coordinating assets, messages, and linking strategy.
  • Support in the definition of the trading plan to reach targets with innovative ideas.
  • Identify opportunities to improve website performance and conversion rate to drive sales.
  • Together with the Ecommerce Executive, lead the weekly trading meeting with Customer Service, Demand Planning, and Logistics, aligning everyone on upcoming campaigns.

Web

  • Add new products to the site, upload the product images in DAM, and set up the SKUs in Hybris. Add product copy and product attributes in Hybris.
  • Set up promotions in Hybris for the different channels and markets and track their performance.
  • Set up public sales and ad hoc campaigns in Hybris (Father's Day, Valentine's Day, etc.) and track their performance.
  • Ensure the successful delivery of the website development roadmap, making onsite changes in the CMS and testing new website features working hand in hand with tech teams.
  • Work closely with tech teams to ensure the smooth running of the site.
  • Monitor the site performance and flag to tech if something's not working on site or the CMS.
  • Support customer service with ad hoc requests, cleaning orders in Hybris, and on day-to-day site maintenance requests.

Merchandising

  • Oversee content updates in CMS (homepage, landing pages, etc.) and work on merchandising calendar according to trade plan.
  • Constantly go through the sites (UK and US) to make sure homepage, product pages, and landing pages are merchandised properly and meet the brand standards.
  • Merchandise website product pages and categories to drive eCommerce sales performance, monitoring out of stocks items. Together with the Ecommerce Executive, monitor tactical inputs regarding site contents and visual merchandising.
  • Lead a weekly merchandising meeting with the rest of the Ecommerce team and be owner of changes on site, new inputs, and performance tracking.
  • Be the point of contact with brand team, briefing, and ensuring content assets are delivered on time and track their performance on Content Square.
  • Understanding, reviewing, and actioning points from Customer Service.

Desired Skills and Experience:

  • Collaborative, passionate, and hands-on team player
  • A dynamic self-starter, highly commercial, and results-driven with the ability to hit the ground running
  • Experience on Excel and PowerPoint is desirable
  • Experience with Hybris is desirable
  • Excellent task and time management skills with a sharp eye for detail
  • Ability to manage different stakeholders and work in a fast-paced environment
  • A curiosity for Digital, eCommerce, and the tech world
  • A passion for delivering an outstanding Digital consumer experience

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