Ecommerce Operations Specialist

4 weeks ago

London, Greater London, United Kingdom TFG London Full time

About The Role

We are seeking a highly skilled Ecommerce Operations Specialist to join our team at TFG London. As an Ecommerce Operations Specialist, you will play a key role in supporting our international operations and achieving our ecomm objectives.

Your Key Responsibilities

  • Update and maintain planning documents for the trading calendar in line with campaign briefs and site merchandising.
  • Analyse data from Google Analytics and produce reports to identify how to maximise sales, including key performance indicators such as conversion, revenue, AOV, sessions, and bounce rate.
  • Advise and recommend products or categories to CRM and Creative teams for planned emails, ensuring stock is checked and categories are merchandised.
  • Monitor bestsellers & on-site trends across our international sites, identifying reasons for performance and key opportunities.
  • Manage briefs and Jira tickets for homepage and content updates, liaising with the creative team to ensure handover dates are on track.
  • Create homepage updates via HTML and manage content spots across the website.
  • Manage promotional setup, including campaigns, source codes, and coupon codes.
  • Optimise search performance, reporting on search KPIs, updating search dictionaries, and monitoring key search term results.

    About You

    To be successful in this role, you will need to demonstrate experience of trading and operating in international markets on non-English speaking sites. Although not mandatory, proficiency in German would be an advantage. You will also need:

  • CMS experience, particularly in Salesforce Commerce Cloud.
  • Strong attention to detail.
  • Ability to analyse and interpret data and create actions based on findings.
  • Strong grounding in Excel, with the capability to upskill.
  • Excellent organisational skills, with a flexible approach and ability to multitask.
  • Exceptional communication skills, both written and verbal, with the ability to maintain a network of relationships.

    In return, we offer a competitive salary and benefits package, including staff discount, discounts across your favourite brands, virtual GP service, virtual wellbeing and counselling service, financial wellbeing support, early pay through Access Early Pay, and discounted gym memberships.

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